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2025 Service Now Stats
  • Total Tickets

    6,856

  • Open Tickets

    451

  • Closed Tickets

    6,405

2024 Service Now Stats
Welcome New Employees

Start Date: Aug 18, 2026

MaKayla Rios

County Tax Assessor/Collector

Travelle Roberts

Juvenile Probation

Osarugue Ugiagbe

County Tax Assessor/Collector

MaKayla Rios

County Tax Assessor/Collector

Travelle Roberts

Juvenile Probation

Osarugue Ugiagbe

County Tax Assessor/Collector

Outage
Status Type Device Name Start Time End Time Reason
Resolved Unscheduled Network and Phones Aug 12, 2:53 PM Aug 12, 12:00 AM At 2:53 pm, the Recycling site, which is part of the Blume Complex, went down. A power outage was confirmed, and power is expected to be restored by 3:21 p.m.
Resolved Unscheduled Network Aug 7, 10:32 AM Aug 7, 12:00 PM This morning, a widespread issue affecting public Internet access across all County libraries was reported. We are currently investigating the issue.
Resolved Unscheduled Network and Phones Aug 5, 9:43 AM Aug 5, 10:43 AM At 9:43 AM, a power outage was reported in the area where Cinco Ranch Library is located. The outage was verified using the CenterPoint Energy outage map.
Resolved Unscheduled Network and Phones Jul 29, 11:26 AM Jul 29, 6:26 PM At 11:26 am Cinco Ranch Library network went down. Power has been verified on site. PSLightwave confirmed that there is a bigger outage affecting this site. Ticket number 471481
Resolved Unscheduled Network and Phones Jul 26, 8:49 PM Jul 26, 11:23 PM Child Advocates went offline at 8:49 PM. The point of contact (POC) is currently unreachable. It has been verified that there is a power outage affecting the area. The estimated restoration time provided for the outage is 12:46 AM on 07/27/2026.
Resolved Unscheduled Network and Phones Jul 24, 3:11 PM Jul 24, 5:22 PM Fulshear Annex network went down at 3:11 PM we tried to reach the cell phone of the contact onsite to confirm that the site has power but no answered. Center Point Energy showed that there is a power outage affecting the site but the contact onsite just called me back that there is power onsite so, we will reach ISP to start working on troubleshooting the circuit
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